Communication for the Stationary Engineer
Course Overview
This course helps students develop the general communication skills required in the industrial and commercial maintenance environments. The Course includes written, oral, and interpersonal communications as used by maintenance, electrical, and plumbing workers.
Lesson One: The Importance of Communication
Lesson Plan, Importance of Communication
What do Employers Want (handout)
Lesson Two: Communication Technology
Lesson Plan, Communication Technology
Communication Technology (handout)
Lesson Three: Email for Business
Overview of Lesson on Business Email
Lesson Plan, Email for Business Communication
Email for Business Communication (handout)
Lesson Four: Email Guidelines
Lesson Plan, Email Guidelines
Email Guidelines (handout)
Lesson Five: Writing Email
Lesson Plan, Writing Email - online video instructions
Writing Email, discussion notes (handout)
Lesson Six: Business Memos
Lesson Plan, Business Memos
Notes, Email vs memo vs letter (example)
Example Memo
Lesson Seven: Work Orders
Lesson Plan, Work Orders
Criteria for Evaluating a Work Order Management System
Lesson Eight: Body Language
Lesson Plan, Body Language
Body Language (handout)
Lesson Nine: Reference Resources
Lesson Plan, Reference Resources
Reference Resources (handout)
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